How do I organize a return and where do I send my return? – Thalassa Boom

FREE WORLDWIDE SHIPPING ORDERS > $150

How do I organize a return and where do I send my return?

 

Simply email returns@thalassaboom.com and we will allocate a Return Authorization (RA) number for you, and give you all the details you need! We have warehouses based in the United States to facilitate all of our returns. We will provide you with the full address when we allocate your return. Please make sure to include the Return Authorization number on your package and fill out the form that you received together with the articles and send it back with the articles that you are returning! 

Please note that we are unable to be held liable for the loss of your goods being returned. We recommend using a registered shipping service with tracking numbers or purchasing shipping insurance to return goods, and keeping a record of the tracking details.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

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