Are returns free? – Thalassa Boom

FREE WORLDWIDE SHIPPING ORDERS > $150

Are returns free?

 

We offer free worldwide shipping on all orders above 150 USD and therefore we have strict rules in regards to returns and exchanges.

All returns are subject to a 5% return fee. This fee will be deducted from your total refund amount. Any customer doing excessive returns will be taken off our customer list and no further orders will be accepted.

Returns
When returning item(s) to receive a refund you will be responsible for the shipping costs incurred for returning item(s) to Thalassa Boom Resort Wear. Credits are generally issued within 30 days of our receipt of returned merchandise.

Exchanges
In case of exchanges you will be responsible for the shipping costs incurred for returning item(s) to Thalassa Boom Resort Wear and for the shipping costs of sending your new item(s). The cost for sending you your new item(s) will be charged to your account of which we will notify you accordingly before shipment. 

Swimwear and resort wear that is soiled, worn, damaged, laundered or in any other way doesn’t meet our exchange policy cannot be taken back. If we do receive such goods, we will not refund or exchange these goods. We will charge you a $35 fee if you whish for us to return the items to you. After this fee is paid the articles will be returned to you.

 

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